Answers to Your Most Commonly Asked Questions

How do I requesting documents once your payment is complete such as: driver license, crash report, vital record certificate, refuse sticker etc.?

The Office of the Illinois State Treasurer is a payment vehicle for Sate and Local Government entities; therefore if you are requesting documents once your payment is complete such as a driver license, crash report, vital record certificate, refuse sticker etc. please contact the local office in which you are making payment to attain your documents requested.

What does U83 mean?

U83 is a declination of payment from the user's card issuing bank due to insufficient funds. Please note the customer may have enough credit for the principal amount but not the fee amount. Therefore the payment will decline insufficient.

For information regarding your payment if you have received a declination of U-83 "Decline," please contact your card issuing bank to ensure the availability of funds - including the convenience fee amount or that you have not exceeded your daily transaction limit.

The customer/user is receiving Error Communicating with Server message?

Please contact our office immediately at 217-558-4981 and have payments which received this message available for review.

The customer/user received an error message stating "Billto_postal_first_name"?

The credit card information must contain the first and last name that is on the credit card. If only a first name is entered, then this message will appear on the email notification to the customer and your office. Also, you must remember to put a space between the first and last name. Example: Ameren CIPS is the system is requesting 2 words.

An "Invalid Amount" error has appeared when making a payment?

Either the payment session has timed out, which means it took the user longer than 30 minutes to complete the transaction and the system did not get a proper payment or the amount was entered correctly and before the submit button could be pressed, the payment session timed out.

An "Invalid Exp Date" error message has appeared when making a payment?

The expiration date was entered incorrectly by the user on the payment information screen.

The customer/user has received an "Auth Timeout"?

Too much time elapsed during the authorization process after the submit button was clicked. This can occur on a dial-up modem and or network connectivity between outside vendors has been disrupted. Please try making the payment again later.

Why would the customer/user receive an "Invalid TRN" error message after submitting a payment?

A portion of the information on the Credit Card was credit card was keyed in incorrectly. Please double check their payment information and try the payment again.

What do I do if I have made a "duplicate payment" in error?

Please contact the local office in which you are making your payment to for further assistance in reversing or crediting your transaction.

If you are experiencing technical difficulties when submitting your payment request, please do not duplicate your payment within 30 minutes of the prior transaction.

NOTE: The Illinois E-Pay system will NOT process voice authorization that card issuing banks may provide you when you experience difficulty while making a payment. All payment unless the E-Pay configuration is experiencing errors will "Decline" that payment and we will not manually allow voice authorizations to be forced through by the card issuing bank.